ITIL Training
What is ITIL?
ITIL is a set of well-defined guidelines that helps Software professionals to deliver the best IT services. ITIL guidelines are the best practices that are observed, gathered, and put together over time for delivering quality IT services. The full form of ITIL is Information Technology Infrastructure Library.
Popular IT services covered by ITIL are Cloud services, backup, network security, Data processing and storage, managed print services, IT consulting, Help desk support, IOT etc.
The systematic and structured approach of ITIL framework helps an organization in managing risk, establishing cost-effective practices, strengthening customer relations. All these eventually result in building a stable IT environment for your business.
What are the ITIL Concepts?
ITIL has several key principles that are realized through five core components. Some key ITIL concepts and principles are:
- Delivering maximum value to customers
- Optimizing resources and capabilities
- Offering services that are useful and reliable
- Planning processes with specific goals in mind
- Defining roles clearly for each task.
Before we get to the five core components of ITIL concepts, let’s define some important ITIL terms.
How do I put ITIL into practice?
ITIL is a collection of e-books, but merely going on a reading binge won’t improve your IT operations. First, you have to wrap your brain around the concepts and then get staff buy-in. Getting some IT personnel to adopt new procedures can be like herding cats, but there are tools that can help.
Along with the ITIL comes a whole suite of consulting, training and certification services. From the early 1990s, certifications were administered by two independent bodies: EXIN and ISEB, depending on your location. The two bodies formed an alliance at the end of 2006 to further IT service management.
Since 2014, Axelos is the owner of the ITIL personnel certification and exams are administered by Accredited Training Organizations (ATOs). Accreditations are administered by Strategic Examination Institutes (EIs). EIs need to be accredited directly by Axelos in order to offer accreditation to ATOs.
Before implementing ITIL at your organizations, there are several questions you should answer, such as what problems your organization is trying to solve and what is your route to continual service improvement.
For a deeper look at putting ITIL into practice, see “7 questions to ask before implementing ITIL” and “How to get started with ITIL.”